WhiskyAuction.Com
FAQ
Answers to frequently asked questions

 

A. Frequently asked questions for bidding and buying:

 

  1. What are the costs for packing and shipping?
    The packing and shipping costs are calculated automatically and shown on the auction invoice.
    Here you can see all relevant information for shipping and packing costs. (Here for miniatures and whiskysoires.)

  2. When ends the current running auction?
    Essential for the auction closing is always the server time. You can find this time on the top of all bidding pages. Please press the reload button of your browser to see the current server time.
    All auctions end on Saturday evening from 19:45 to 21:50 german time. Every five minutes another category closes (e.g. Lowland Malt at 20:35 server time). Here you can find more information about the closing times and a link where you can see the closing times for your city.

  3. When I will receive my parcel?
    You will receive a tracking-email from us when your parcel starts here. The parcels usually starts within the week after the auction ended.

  4. Was the credit card transaction successful?
    Please check this on the site of your bank or credit card company.
    In case the transaction was not successful, we will contact you by email.

  5. Did my bank transmission reached you?
    When you get the tracking-email, is this the confirmation for the successful transmission.

  6. Can I also pick-up my items?
    From Wednesday to Sunday past to the auction end you can pick-up the bottles at Whisky Krüger in Holzbunge (Whiskykrueger.Eu). Please inform us by email ( Service@WhiskyAuction.Com ) in the auction closing night if you wish to pick-up your items.

 

B. Frequently asked questions for selling:

 

  1. Did my parcel to you arrived?
    Please check the tracking system of your parcel service. When we have recorded all your sent items in our system, you will receive an email with a PDF-list including all details about your items as confirmation.

  2. Can I give these bottles into you auction?
    Please check our black list. All other bottles you can be send to us:
    Thomas Krüger WA.Com, Timmerloh 8, D-24787 Fockbek, Germany

  3. What is the value of my bottle?
    Please inform yourself in our History-Database which price this bottle reached in the past auctions.

  4. When I get the payment of the auction proceeds?
    The payment of the auction proceeds will be done at least on Wednesday after the auction closing. For this we need your birth date and your IBAN code.

  5. Do I get a list of all my sent items?
    When we have recorded all your sent items, you will receive an email including a PDF-list with all details as confirmation.
    After the auction closing you will get a PDF-Results-email with the final results, the fees and, where applicable, the QQB.

  6. What is the QQB?
    The QQB (Quality and Quantity Bonus) is an additional payment to you. It is a reward for you, if you give many good bottles into a single auction.
    Here you can find more information about the QQB.

 

If you question is not listed here, please send it by email Service@WhiskyAuction.Com

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