asked questions for bidding and buying:
What are the costs for
packing and shipping?
packing and shipping costs are calculated
automatically and shown on the auction
Here you can see all relevant
information for shipping and packing costs. (Here
for miniatures and whiskysoires.)
When ends the
current running auction?
for the auction closing is always the server time.
You can find this time on the top of all bidding
pages. Please press the reload button of your
browser to see the current server time.
auctions end on Saturday evening from 19:45 to
21:50 german time. Every five minutes another
category closes (e.g. Lowland Malt at 20:35 server
time). Here you can find more information about the
closing times and a link where you can see the
closing times for your city.
When I will receive my parcel?
will receive a tracking-email from us when your
parcel starts here. The parcels usually starts
within the week after the auction ended.
Was the credit card transaction
check this on the site of your bank or credit card
In case the transaction was not
will contact you by email.
Did my bank transmission
When you get the
tracking-email, is this the confirmation for the
Can I also pick-up my items?
Tuesday to Friday after the end of the auction you can
pick-up your bottles at WhiskyAuction.Com in
asked questions for selling:
Did my parcel to you arrived?
check the tracking system of your parcel service.
When we have recorded all your sent items in our
system, you will receive an email with a PDF-list
including all details about your items as
Can I give these bottles into your
Please check our black list.
All other bottles you can send to us:
Krüger WA.Com, Timmerloh 8, D-24787 Fockbek,
What is the value of my
Please inform yourself in our
History-Database which price this bottle reached in
the past auctions.
When I get the payment of the
The payment of the
auction proceeds will be done at least on Wednesday
after the auction closing. For this we need your
birth date and your IBAN code.
Do I get a list of all my sent
we have recorded all your sent items, you will
receive an email including a PDF-list with all
details as confirmation.
After the auction
closing you will get a PDF-Results-email with the
final results, the fees and, where applicable, the
What is the QQB?
QQB (Quality and Quantity Bonus) is an additional
payment to you. It is a reward for you, if you give
many good bottles into a single auction.
you can find more information about the QQB.
you question is not listed here, please send it by
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